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Delivery

LAST UPDATED: JUNE 20, 2023

This Delivery Policy outlines the terms and conditions regarding the delivery of our digital marketing services. By engaging with our agency and utilizing our services, you agree to comply with this policy.

Service Delivery Process:
a. Consultation:
Upon engaging our services, we will schedule a consultation to discuss your specific requirements, goals, and timelines.
b. Strategy Development:
Based on the consultation, our team will develop a customized digital marketing strategy tailored to your business needs.
c. Implementation:
We will initiate the execution of the digital marketing strategy, which may include activities such as Web Development, Search Engine Optimization(SEO), eCommerce Marketing, Social Media Management, Cybersecurity or other agreed-upon services.
d. Progress Updates:
Throughout the engagement, we will provide regular progress updates and reports to keep you informed about the status and results of our efforts.
e. Ongoing Support: Our team will be available to address any questions or concerns you may have during the delivery of our services. Just contact us at info@encreasl.com.

Timelines and Deadlines:
a. Project Timelines:
We will provide estimated timelines for each phase of the project during the consultation stage. These timelines are subject to change based on factors such as project complexity, client responsiveness, and external dependencies.
b. Deliverable Deadlines:
Any specific deliverables, such as reports, content calendars, or campaign launches, will have agreed-upon deadlines communicated to you. We will make every effort to meet these deadlines, but occasional delays may occur due to unforeseen circumstances. In such cases, we will promptly communicate any necessary adjustments to the delivery timeline.

Client Responsibilities:
a. Timely Response:
To ensure efficient service delivery, we rely on timely feedback and approvals from your end. Promptly provide necessary information, materials, and access required for the execution of the project.
b. Collaboration:
Collaborate with our team during the strategy development and implementation stages. Your active participation and input are essential to achieve the desired results.
c. Payment Obligations:
Fulfill your financial obligations as outlined in our Store Policies to maintain the continuity of the service delivery process.

Communication:
a. Communication Channels:
We primarily communicate through email. Ensure that you provide accurate contact information and promptly respond to our communications.
b. Updates and Notifications:
We will keep you informed about project milestones, progress, and any significant updates related to the delivery of our services.

Limitations and Force Majeure:
a. Unforeseen Circumstances:
While we strive to deliver services within agreed timelines, there may be instances beyond our control that could cause delays, such as technical issues, third-party dependencies, or acts of nature. We will make every effort to minimize any disruptions and promptly address such situations.
b. Liability:
We shall not be held liable for any losses, damages, or expenses arising from delays or failures in service delivery caused by unforeseen circumstances or factors beyond our control.

Refund and Cancellation Policy:
a. Refunds:
Refunds are assessed on a case-by-case basis. If you are dissatisfied with our services, please contact us at info@encreasl.com to discuss your concerns.
b. Cancellations:
If you wish to cancel our services, please contact us at info@encreasl.com.

Confidentiality and Data Security:
a. Confidentiality:
We will handle all confidential information shared by you in accordance with our Privacy Policy. We commit to maintaining the confidentiality and security of your data.
b. Data Security:
While we take reasonable measures to protect data as outlined in Privacy Policy, it is important to acknowledge that no data transmission over the internet is completely secure. You are responsible for ensuring the security of any login credentials or sensitive information provided to us.

Changes to the Delivery Policy:
We reserve the right to modify or update this Delivery Policy as needed. Any changes will be communicated to you through appropriate channels. It is your responsibility to review and familiarize yourself with the latest version of the policy.

Please read and understand this Delivery Policy carefully. If you have any questions or concerns, feel free to contact us at info@encreasl.com. By engaging our services, you acknowledge your acceptance of this policy and agree to abide by its terms and conditions.

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